Mobile phones have become life-changing technologies for many persons with disabilities. Yet, disability is still a determinant of ownership and access to mobile. This gap could be addressed by offering mobile products and services for persons with disabilities, most of whom are already regular consumers.
There are many opportunities for mobile operators to drive change while capturing value when delivering services and products for persons with disabilities.
This case study aims to highlight how mobile operators are closing the mobile disability gap and also driving inclusion. The report spotlights two mobile operators that are championing disability inclusion – Safaricom and Turkcell.