Understanding the mobile disability gap (executive summary)

Clara Aranda, Alizee Boutard
Dec. 3, 2019

There has been limited research to understand access to mobile phones by persons with disabilities (PWDs) and the impact of mobile technology in their lives. This research aims to bridge the knowledge gap and to understand the potential of mobile phones as assistive technologies (ATs) for PWDs in Kenya and Bangladesh.

This report presents an evaluation of the gap and barriers to mobile phone ownership experienced by PWDs, as well as the usage patterns of four main mobile-enabled services (voice, SMS, mobile internet and mobile money) and the role of mobile phones to enable access to basic services, such as education, healthcare, transportation, employment and financial services. Finally, the report explores the characteristics of access and usability of mobile products and services along the customer journey.